The purpose of the series of lectures is to discuss how the patient experience is integrated within quality and safety. The session will highlight several specific points that patients encounter in a radiology practice. It is designed to group important quality initiatives from the patient's perspective. Note: The Quality and Safety Program is formatted in five parts to provide attendees interested in quality and safety a comprehensive program that can be used to train and nurture specific individuals to serve their institutions as the Radiology Quality Officer.
Discuss ways to incorporate new methods of patient satisfaction and service into the radiology practice.
Describe patient experience measures from the patient and radiologist's perspective.
Describe patient experience measures from the radiologist's perspective.
Identify ways to improve the patient experience by improving diagnostic accuracy and reducing errors.