ACR 2016 The Crossroads of Radiology

ACR2016VM79 - Patient-Centered Radiology: Enhancing the Patient Experience Through Compassionate and More Effective Communications

May 19, 2016 1:30pm ‐ May 19, 2016 3:00pm


The purpose of the session is to provide information on effective and compassionate patient communication skills for radiologists. The patient experience is a fundamental feature of the clinical practices of IR & INR. The course is designed to give the participants an opportunity to learn communication skills from the perspectives of a breast imager and an interventional radiologist from Radiology departments which have implemented specific training programs in patient communications. Also discussed will be insights on pastoral communications especially when dealing with 'necessary, but difficult conversations.' Real life scenarios will be presented to highlight the need for developing effective communication skills for radiologists who obtain procedural consents and who may be in the position of delivering both good and bad news to patients and their families.

Learning Objectives:

  1. Create a greater foundation for enhancing patient-centered communications.
  2. Define how radiology departments have implemented patient communication training programs.
  3. Assess the complexities of learning about methods to handle the "necessary, but difficult" conversations.


  • General Radiology, Vascular and Interventional, Women's Imaging


  • Computer Tomography, Ultrasound




  • Elizabeth Arleo: Consultant-McKinsey

  • Philip Cook: None

  • Rev. Paul Taylor: None

  • Eran Rotem: None

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