Description

The purpose of the session is to focus on the best practices and tools for optimizing patient experience in radiology practices. Healthcare informatics, operational improvements, training, and customer service lessons from industry will be discussed. Developed in conjunction with the Radiology Leadership Institute ®

Learning Objectives:

1. Identify best practices for improving patient experience and satisfaction
2. Describe the impact of patient experience on value-based purchasing
3. Apply novel methods of surveys and best practices in assessing patient experience

Subspecialties

• General Radiology

Modalities

• Computer Tomography, Magnetic Resonance Imaging, Ultrasound

Moderator(s):

• Garry Choy, MD

Disclosures

• Garry Choy: None