ACR 2016 The Crossroads of Radiology

ACR2016VM15 - Radiology Practice Improvement: Advances in Optimizing the Patient Experience

May 16, 2016 8:00am ‐ May 16, 2016 9:30am


The purpose of the session is to focus on the best practices and tools for optimizing patient experience in radiology practices. Healthcare informatics, operational improvements, training, and customer service lessons from industry will be discussed. Developed in conjunction with the Radiology Leadership Institute ®

Learning Objectives:

  1. Identify best practices for improving patient experience and satisfaction
  2. Describe the impact of patient experience on value-based purchasing
  3. Apply novel methods of surveys and best practices in assessing patient experience


  • General Radiology


  • Computer Tomography, Magnetic Resonance Imaging, Ultrasound



  • Garry Choy: None

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